Shipping & Fulfillment Policy

Effective Date: June 2026
Last Updated: June 2026

Shipping & Fulfillment Policy – Genuine Dr. D's Essentials

This Shipping & Fulfillment Policy explains how orders placed through the Genuine Dr. D's Essentials online store are processed, shipped, and delivered.

Genuine Dr. D's Essentials is a wellness brand operated by Stario Private Limited, Mumbai, Maharashtra, India. Stario Private Limited is responsible for order processing, fulfillment coordination, shipping management, customer support, and delivery-related assistance.

Service Area

Products sold through the Genuine Dr. D's Essentials online store are currently intended for delivery within India.

Delivery availability may vary based on:

Serviceability of the destination address
Courier coverage
Regulatory requirements
Operational considerations
Inventory availability

We reserve the right to limit or decline deliveries to locations that are not serviceable by our logistics partners.

Shipping Origin

Orders are generally shipped from fulfillment facilities, warehouses, or logistics centers located within India.

For operational efficiency, orders may be dispatched from facilities located in Mumbai, Maharashtra, or other authorized fulfillment locations operated by Stario Private Limited and its logistics partners.

Order Processing & Handling Time

Orders are generally processed and prepared for shipment within 1–2 business days following successful payment authorization and order confirmation.

Orders are typically processed Monday through Saturday, excluding certain public holidays and operational closures.

During periods of unusually high order volume, promotional events, inventory updates, or unforeseen operational circumstances, processing times may occasionally be extended.

Shipping Charges

We currently provide free standard shipping on all orders delivered within India.

No additional shipping charges are applied during checkout unless otherwise specifically stated.

Any future changes to shipping charges, shipping promotions, minimum order requirements, or delivery terms will be clearly communicated on the website before an order is completed.

Delivery Estimates

Most orders are delivered within 2–7 business days from order confirmation, depending on:

Customer location
Courier service availability
Regional delivery conditions
Operational considerations

Delivery estimates are provided for convenience and should not be interpreted as guaranteed delivery dates.

Delivery Delays

While we strive to deliver orders promptly, occasional delays may occur due to circumstances beyond our reasonable control, including:

Severe weather conditions
Transportation disruptions
Public holidays
Regulatory inspections
Natural disasters
Infrastructure failures
Labor disruptions
Logistics provider delays
Other unforeseen events

We appreciate customer understanding in such circumstances.

Shipment Tracking

Where available, shipment tracking information may be provided once an order has been processed and handed over to the designated logistics provider.

Tracking availability may vary depending on the shipping carrier and destination.

Third-Party Fulfillment & Logistics Providers

To support efficient order fulfillment and delivery, Stario Private Limited may engage trusted third-party providers for:

Warehousing
Inventory management
Order processing
Shipment preparation
Courier services
Transportation
Delivery

Such providers may include Amazon Multi-Channel Fulfillment (MCF), courier partners, fulfillment providers, and logistics service providers.

These providers act solely as operational service providers on behalf of Stario Private Limited.

Customer support, order-related inquiries, return approvals, refund decisions, and customer assistance remain the responsibility of Stario Private Limited.

Delivery Issues

Customers are encouraged to inspect shipments promptly upon delivery.

If an order is received in a damaged, incomplete, incorrect, or unsatisfactory condition, customers should contact customer support as soon as reasonably possible so that the matter can be reviewed and resolved.

Customers may be asked to provide:

Order information
Photographs of the shipment
Description of the issue
Additional information reasonably required to investigate the matter

Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, recipient unavailability, refusal of delivery, or other customer-related circumstances, additional delivery attempts, return shipments, or alternative arrangements may be required.

Customer support will make reasonable efforts to assist in resolving such situations.

Contact Information

For shipping-related questions, order tracking assistance, delivery concerns, or customer support:

Brand: Genuine Dr. D's Essentials

Merchant & Seller of Record: Stario Private Limited

Email: starioindia@gmail.com

Phone: +91 8655985773

Website: https://www.drdeepakchaturvedi.net

We are committed to providing a reliable, transparent, and customer-focused delivery experience.