Store Policies

Last Updated: May 2026

Welcome to Genuine Dr. D's Essentials, a wellness brand dedicated to providing high-quality nutritional, vitamin, mineral, and wellness products designed to support health, wellness, and everyday well-being.

The products offered through this website are sold and managed by Stario Private Limited, Mumbai, Maharashtra, India, under the Genuine Dr. D's Essentials brand. By accessing or using this website, placing an order, purchasing products, or otherwise interacting with our store, you acknowledge and agree to the policies, terms, conditions, disclaimers, and notices described on this page and throughout the website.

Genuine Dr. D's Essentials is a consumer wellness brand operated by Stario Private Limited, which serves as the merchant of record for all purchases made through this store. Stario Private Limited is responsible for customer support, order processing, payment verification, fulfillment coordination, shipping management, returns, refunds, and order-related assistance. Stario Private Limited is also responsible for the collection, processing, storage, use, and protection of personal information submitted through this website in accordance with applicable laws and regulations.

To support efficient order fulfillment and delivery, Stario Private Limited may engage authorized third-party warehousing, fulfillment, shipping, courier, payment processing, technology, and logistics service providers, including Amazon Multi-Channel Fulfillment (MCF) and other logistics partners. Such providers act solely as operational service providers on behalf of Stario Private Limited. Customer support, return approvals, refund decisions, privacy-related requests, and order-related assistance remain the responsibility of Stario Private Limited.

 

Our Philosophy

Genuine Dr. D's Essentials is committed to maintaining transparency, responsible wellness communication, customer satisfaction, ethical business practices, and compliance with applicable laws, regulations, and industry standards. We strive to provide customers with accurate information, quality products, responsive support, and a reliable purchasing experience.

These Store Policies are intended to provide customers with clear information regarding orders, payments, shipping, fulfillment, returns, refunds, privacy, website usage, and other matters relating to purchases made through the Genuine Dr. D's Essentials online store.

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Order Acceptance Policy

All orders placed through this website are subject to acceptance, verification, and product availability.

We reserve the right to refuse, cancel, limit, or decline any order at our discretion, including but not limited to situations involving:

• Product availability issues

• Pricing or listing errors

• Payment authorization concerns

• Suspected fraud or misuse

• Operational or logistical limitations

• Violation of website terms

If an order cannot be fulfilled, customers will be notified and any eligible payment received will be refunded in accordance with applicable policies.

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Pricing & Product Availability Policy

Product prices, offers, promotions, and availability are subject to change without notice.

While we make reasonable efforts to ensure accuracy, occasional errors in pricing, product descriptions, inventory availability, or product information may occur. We reserve the right to correct such errors at any time.

In the event that a purchased product becomes unavailable after an order is placed, customers may be offered a refund or other suitable resolution.

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Payment Policy

Orders are processed only after successful payment authorization and confirmation through the payment methods made available during checkout.

We reserve the right to refuse or cancel orders where payment authorization cannot be completed, payment fraud is suspected, or transaction verification requirements are not satisfied.

Customers are responsible for ensuring that payment information provided during checkout is accurate and complete.

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Return, Refund & Exchange Policy

Customer satisfaction is important to us. Customer support, return authorization, refund processing, and order-related assistance are managed directly by Stario Private Limited on behalf of Genuine Dr. D's Essentials.

 

Eligible Returns

We accept returns for both defective and non-defective products.

Customers may request a return within 7 calendar days from the date of delivery, provided the product:

• Is new, unopened, or only slightly used for inspection purposes.

• Remains substantially in its original condition.

• Is returned with original packaging, labels, inserts, and accessories where applicable.

• Meets the eligibility requirements outlined in this policy.

 

Non-Eligible Returns

Returns may not be accepted for products that:

• Have been excessively used or consumed.

• Have been tampered with.

• Have been damaged due to misuse, improper storage, or improper handling after delivery.

• Are returned beyond the 7-day return period unless otherwise required by applicable law.

 

Return Request Process

Customers seeking a return should contact our customer support team within 7 calendar days of delivery.

Customers may be asked to provide:

• Order number

• Photographs of the product and packaging

• Reason for return

• Additional information reasonably required to review the request

Each request will be reviewed individually to determine eligibility.

 

Damaged, Defective or Incorrect Deliveries

Customers are encouraged to inspect all products upon delivery and report any damaged, defective, incorrect, or missing items as soon as reasonably possible.

 

Return Shipping & Return Labels

For approved returns, return shipping is provided at no additional cost to the customer.

Where applicable, customers may be provided with a prepaid return label or alternative return shipping instructions.

No restocking fees are charged for approved returns.

 

Return Inspection

Returned products may be inspected upon receipt to verify eligibility and compliance with this policy.

Approval of a return request does not automatically guarantee approval of a refund until the returned product has been received and reviewed.

 

Refund Processing

Approved refunds are generally processed within 7 business days after return approval and verification.

Actual processing times may vary depending on banks, card issuers, payment processors, or financial institutions.

 

Refund Method

Approved refunds will generally be issued to the original payment method used during purchase whenever reasonably possible.

 

Exchanges

Exchanges are currently not offered.

 

Order Cancellations

Orders may be canceled prior to shipment where operationally feasible.

Once an order has been packed, processed, shipped, or handed over to a logistics provider, cancellation may no longer be possible.

If a cancellation request is approved, any eligible refund will be processed in accordance with this policy.

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Shipping & Fulfillment Policy

Products ordered through this website are fulfilled and delivered by Stario Private Limited through authorized warehousing, fulfillment, courier, and logistics service providers.

Service Area

Products sold through this website are currently available for delivery within India.

Delivery availability may vary depending on serviceability, courier coverage, regulatory requirements, and operational considerations.

 

Shipping Origin

Orders are generally shipped from fulfillment facilities located in Mumbai, Maharashtra, India, or other authorized fulfillment locations operated by Stario Private Limited and its logistics partners.

 

Order Processing & Handling Time

Orders are generally processed and prepared for shipment within 1–2 business days after successful payment authorization and order confirmation.

Orders are processed Monday through Saturday, excluding certain public holidays and operational closures.

 

Shipping Charges

We currently provide free standard shipping on all orders delivered within India.

No additional shipping charges are applied during checkout unless specifically stated otherwise.

 

Delivery Estimates

Most orders are delivered within 2–7 business days from order confirmation, depending on customer location, courier serviceability, and operational factors.

Delivery estimates are provided for convenience and are not guaranteed delivery dates.

 

Delivery Delays

Occasional delays may occur due to circumstances beyond our reasonable control, including:

• Weather conditions

• Transportation disruptions

• Public holidays

• Regulatory requirements

• Natural events

• Infrastructure disruptions

• Logistics provider delays

• Operational constraints

We appreciate customer understanding in such circumstances.

 

Third-Party Logistics & Fulfillment Providers

Stario Private Limited may engage trusted third-party warehousing, fulfillment, shipping, courier, and logistics service providers for inventory storage, order processing, shipment preparation, transportation, and delivery.

These providers may include Amazon Multi-Channel Fulfillment (MCF), courier partners, warehousing providers, and other logistics service providers.

Such providers act solely as operational service providers. Customer support, return approvals, refund decisions, and order-related assistance remain the responsibility of Stario Private Limited.

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Product Information & Wellness Disclaimer

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Product Information

The information provided on this website is intended for general informational, educational, and wellness purposes only.

We make reasonable efforts to provide accurate product information; however, customers should always review product packaging and labeling received with the product.

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Regulatory Compliance

Products offered through this website are manufactured, marketed, or distributed in accordance with applicable laws and regulations governing their respective categories.

Customers are responsible for reviewing product information and determining suitability for their individual needs.

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Packaging & Labeling Updates

Product packaging, artwork, labeling, bottle design, product images, and presentation may be updated from time to time.

Some product images displayed on this website are intended for illustrative purposes only.

Actual packaging, labeling, color, bottle design, product appearance, and presentation may vary from images shown on the website.

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Wellness Disclaimer

The products featured under Genuine Dr. D's Essentials are nutritional, vitamin, mineral, and wellness products.

They are not intended to diagnose, treat, cure, or prevent any disease.

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Healthcare Professional Consultation

Customers should consult an appropriately qualified healthcare professional before using any nutritional supplement, particularly if they:

• Are pregnant or nursing

• Have a medical condition

• Are taking prescription medications

• Are under medical supervision

• Have specific dietary or nutritional concerns

Individual needs and responses may vary.

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Customer Support Policy

We are committed to providing responsive customer support.

Customer service, order assistance, return requests, refund inquiries, and product-related questions are handled directly by Stario India on behalf of Genuine Dr. D's Essentials.

We aim to respond to customer inquiries as promptly as reasonably possible.

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Privacy Policy

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Privacy & Data Controller Notice

Genuine Dr. D's Essentials is a wellness brand operated by Stario Private Limited, Mumbai, Maharashtra, India.

Stario Private Limited is the merchant of record and is responsible for collecting, processing, storing, using, and protecting personal information submitted through the Genuine Dr. D's Essentials online store, customer support channels, website forms, and related services.

By accessing or using this website, placing an order, contacting customer support, subscribing to communications, or otherwise interacting with the store, you acknowledge and agree to the practices described in this Privacy Policy.

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Information We Collect

We may collect information voluntarily provided by customers, including:

• Name

• Email address

• Mobile or telephone number

• Shipping address

• Billing address

• Order details

• Payment transaction information (excluding full payment card details)

• Customer service communications

• Product inquiries

• Marketing preferences

We may also automatically collect certain technical information when visitors interact with the website, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Cookies and similar technologies

 

How We Use Information

Customer information may be used for legitimate business purposes including:

• Processing and fulfilling orders

• Payment processing and transaction verification

• Shipping and delivery coordination

• Customer support and service requests

• Returns, refunds, and cancellation requests

• Fraud prevention and security monitoring

• Compliance with legal and regulatory obligations

• Website administration and performance improvement

• Customer communication regarding orders and inquiries

• Marketing communications where customers have provided consent

 

Marketing Communications & Opt-Out Rights

Customers may choose to receive newsletters, promotional offers, educational content, wellness information, product announcements, and other marketing communications.

Customers may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in marketing emails;

• Replying with an unsubscribe request where applicable; or

• Contacting customer support using the contact information provided below.

Please note that transactional communications relating to orders, payments, shipping updates, returns, refunds, customer service matters, legal notices, or account-related activities may still be sent where reasonably necessary.

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Information Sharing

Customer information may be shared only as reasonably necessary with trusted service providers involved in operating the business, including:

• Payment processors

• Banks and financial institutions

• Courier and shipping providers

• Warehousing and fulfillment partners

• Amazon Multi-Channel Fulfillment (where applicable)

• Technology service providers

• Customer support providers

• Professional advisors

• Government authorities, regulators, courts, or law enforcement agencies where required by law

We do not knowingly sell customer personal information to unrelated third parties.

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Third-Party Services

The website may utilize third-party service providers to facilitate payment processing, logistics, website functionality, analytics, customer communication, security, and operational support.

These providers are authorized to access customer information only to the extent necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security practices.

 

Cookies & Similar Technologies

This website may use cookies, analytics technologies, and similar tools to:

• Maintain website functionality

• Remember user preferences

• Improve customer experience

• Analyze website performance

• Enhance security

• Support website administration

Users may control cookie settings through their browser preferences. Disabling cookies may affect certain website features and functionality.

 

Data Security

Reasonable administrative, technical, organizational, and security measures are implemented to help protect customer information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect customer information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

 

Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Fulfill customer orders

• Provide customer support

• Process returns and refunds

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce agreements and policies

Information may subsequently be deleted, anonymized, archived, or retained where required by law.

 

Children's Privacy

This website and its products are intended for adults and are not directed toward children under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that personal information has been provided by a child, reasonable efforts will be made to remove such information.

 

Privacy Requests & Customer Rights

Customers may contact us regarding:

• Access to personal information

• Correction of inaccurate information

• Privacy-related inquiries

• Marketing preferences

• Questions regarding data handling practices

Requests will be reviewed and addressed in accordance with applicable laws and operational requirements.

 

Updates to this Privacy Policy

We reserve the right to modify, update, revise, or replace this Privacy Policy at any time.

Updated versions will become effective upon publication on this website. Continued use of the website following publication constitutes acceptance of any revisions.

 

Contact Information

For privacy-related questions, customer support, data inquiries, order assistance, returns, refunds, or policy-related concerns:

Brand: Genuine Dr. D's Essentials

Merchant & Seller of Record: Stario Private Limited

Email: starioindia@gmail.com

Phone: +91 8655985773

Website: https://www.drdeepakchaturvedi.net

Customers are encouraged to contact us with any questions regarding privacy practices, personal information, orders, shipping, returns, refunds, or website usage.

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Website Usage & Terms

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Intellectual Property

All website content, branding, logos, graphics, images, text, product descriptions, and materials are the property of their respective owners and may not be copied, reproduced, distributed, modified, or used without authorization.

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Website Content

Content published on this website is intended for informational and educational purposes only.

No content on this website should be interpreted as medical advice, diagnosis, treatment recommendations, or professional healthcare guidance.

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Limitation of Liability

To the maximum extent permitted by applicable law, Genuine Dr. D's Essentials and Stario India shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or products purchased through it.

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Force Majeure

We shall not be held responsible for delays, interruptions, or failure to perform obligations arising from events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, labor disputes, regulatory actions, public emergencies, infrastructure failures, or other unforeseen circumstances.

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Policy Updates

We reserve the right to modify, update, revise, or replace these policies at any time without prior notice.

Continued use of the website following updates constitutes acceptance of the revised policies.

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Entire Agreement

These policies, together with any additional terms referenced on this website, constitute the understanding between the customer and Stario India regarding the use of this website and purchases made through it

 

Contact Information

For customer support, order-related assistance, returns, refunds, or product inquiries:

Brand: Genuine Dr. D's Essentials

Seller: Stario India

Email: starioindia@gmail.com

Phone: +91 8655985773

Website: https://www.drdeepakchaturvedi.net

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Customers are encouraged to contact us with any questions regarding products, orders, returns, refunds, shipping, or policies.