Frequently Asked Questions (FAQ)

About Genuine Dr. D's Essentials

Who operates Genuine Dr. D's Essentials?

Genuine Dr. D's Essentials is a wellness brand operated by Stario India Private Limited, Mumbai, Maharashtra, India.

Who sells the products on this website?

Products purchased through the Genuine Dr. D's Essentials online store are sold and managed by Stario India Private Limited, which serves as the merchant of record for all purchases.

Who should I contact for customer support?

All customer support inquiries, order-related questions, returns, refunds, and shipping concerns are handled by Stario India Private Limited.

Ordering & Payments

How do I place an order?

Customers can browse available products, add items to their cart, and complete checkout using the secure online payment options available on the website.

What payment methods do you accept?

Online payments are securely processed through Razorpay and its authorized banking and payment network partners. Customers may be able to pay using:

Credit Cards
Debit Cards
UPI (Unified Payments Interface)
Net Banking
Mobile Wallets
EMI options (where available)

Available payment methods may vary depending on customer location, banking institution, and payment provider availability at the time of checkout.

Is online payment secure?

Yes. Online payments are processed through secure payment infrastructure provided by Razorpay and its authorized payment partners to help protect payment information and transaction security.

Can I cancel my order?

Orders may be cancelled before shipment where operationally feasible. Once an order has been processed, packed, shipped, or handed over to a logistics provider, cancellation may no longer be possible.

Please contact customer support as soon as possible if you wish to request an order cancellation.

Shipping & Delivery

Where do you deliver?

Products sold through the Genuine Dr. D's Essentials online store are currently intended for delivery within India.

How much does shipping cost?

We currently offer free standard shipping on all orders delivered within India.

How long does delivery take?

Most orders are delivered within 2–7 business days from order confirmation, depending on customer location, courier serviceability, and operational factors.

How long does order processing take?

Orders are generally processed and prepared for shipment within 1–2 business days after successful payment authorization and order confirmation.

Where are orders shipped from?

Orders are generally shipped from fulfillment facilities located within India, including facilities in Mumbai, Maharashtra, and other authorized fulfillment locations.

Fulfillment & Logistics

Who fulfills my order?

Orders are fulfilled by Stario India Private Limited through authorized warehousing, fulfillment, shipping, courier, and logistics service providers.

Does Amazon ship some orders?

Yes. Certain orders may be fulfilled through Amazon Multi-Channel Fulfillment (MCF) and other authorized logistics providers as part of our fulfillment and delivery operations.

Am I buying from Amazon?

No. Customers purchasing through this website are purchasing directly from Stario India Private Limited under the Genuine Dr. D's Essentials brand.

Amazon and other logistics providers may act solely as fulfillment or delivery service providers for certain orders.

We do have an Amazon store, and buying from Amazon is independent from orders from our store.

Returns & Refunds

Do you accept returns?

Yes. We accept returns for both defective and non-defective products, subject to the conditions outlined in our Return & Refund Policy.

How many days do I have to request a return?

Customers may request a return within 7 calendar days from the date of delivery.

Are return shipping charges free?

Yes. Approved returns are eligible for free return shipping.

Do you charge restocking fees?

No. We do not charge restocking fees for approved returns.

How long do refunds take?

Approved refunds are generally processed within 7 business days following return approval and verification.

Actual processing times may vary depending on banks, card issuers, payment processors, and financial institutions.

Do you offer exchanges?

No. Exchanges are currently not offered.

Customers wishing to purchase a different product may place a new order separately, subject to product availability.

Products & Wellness Information

Are these products medicines?

No. Products sold under the Genuine Dr. D's Essentials brand are wellness, nutritional, vitamin, and dietary supplement products and should not be considered a substitute for professional medical care.

Are the products intended to diagnose, treat, cure, or prevent disease?

No. Unless specifically required by applicable law, products sold through this website are not intended to diagnose, treat, cure, or prevent disease.

Customers should consult qualified healthcare professionals regarding medical conditions, treatment decisions, or healthcare concerns.

Should I consult my doctor before using supplements?

Individuals who are pregnant, nursing, taking medications, managing medical conditions, preparing for surgery, or under medical supervision should consult a qualified healthcare professional before using any supplement or wellness product.

Privacy & Security

Who collects my personal information?

Personal information submitted through this website is collected and processed by Stario India Private Limited, which operates the Genuine Dr. D's Essentials online store.

Do you sell personal information?

No. We do not knowingly sell customer personal information to unrelated third parties.

How is my information used?

Information may be used for order processing, payment verification, shipping, customer support, returns, refunds, fraud prevention, website administration, and communications relating to products and services.

Please refer to our Privacy Policy for complete details.

Contact Information

How can I contact customer support?

Brand: Genuine Dr. D's Essentials

Merchant & Seller of Record: Stario India Private Limited

Address:
304 Trans Avenue
SVP Nagar, MHADA Road
Andheri West
Mumbai – 400053
Maharashtra, India

Phone: +91 86559 85773

WhatsApp: +91 86559 85773

Email: starioindia@gmail.com

Website: https://www.drdeepakchaturvedi.net

We are committed to providing responsive customer support and will make reasonable efforts to assist customers promptly.