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Return & Refund Policy

Effective Date: June 2026
Last Updated: June 2026

Return & Refund Policy – Genuine Dr. D's Essentials

Thank you for shopping with Genuine Dr. D's Essentials.

This Return & Refund Policy explains how returns, refunds, and cancellations are handled for products purchased through the Genuine Dr. D's Essentials online store.

Genuine Dr. D's Essentials is a wellness brand operated by Stario Private Limited, Mumbai, Maharashtra, India. Stario Private Limited is the merchant of record responsible for customer support, return approvals, refund processing, and order-related assistance.

Eligible Returns

We accept returns for both defective and non-defective products.

Customers may request a return within 7 calendar days from the date of delivery, provided the product meets the eligibility requirements outlined below.

To be eligible for return, products should:

  • Be new, unopened, or only slightly used for inspection purposes;

  • Be returned in substantially the same condition in which they were received;

  • Include original packaging, labels, inserts, and accessories where applicable;

  • Be accompanied by proof of purchase or order information.

Non-Eligible Returns

Returns may not be accepted for products that:

  • Have been substantially used or consumed;

  • Have been intentionally damaged, altered, or tampered with after delivery;

  • Have been damaged due to misuse, improper storage, or improper handling;

  • Are returned outside the 7-day return period unless otherwise required by applicable law.

Damaged, Defective, Missing, or Incorrect Products

Customers are encouraged to inspect their order upon delivery.

If a product is received in a damaged, defective, incomplete, or incorrect condition, customers should contact customer support as soon as reasonably possible so that the matter can be reviewed and resolved.

Customers may be asked to provide:

  • Order number;

  • Photographs of the product and packaging;

  • Description of the issue; and

  • Any other information reasonably required to evaluate the request.

Return Request Process

To request a return, customers should contact our customer support team within 7 calendar days of delivery.

Each request will be reviewed individually to verify eligibility under this policy.

Return approval may require verification of the product condition and supporting information provided by the customer.

Return Shipping

For approved returns, return shipping is provided at no additional cost to the customer.

Where applicable, customers may receive:

  • A prepaid return shipping label; or

  • Alternative return instructions provided by customer support.

Returns are accepted by mail through authorized shipping and logistics providers.

Restocking Fees

We do not charge restocking fees for approved returns.

Return Inspection

Returned products may be inspected upon receipt to verify compliance with this policy.

Approval of a return request does not automatically guarantee approval of a refund until the returned product has been received and reviewed.

Refund Processing

Approved refunds are generally processed within 7 business days following return approval and verification.

Actual processing times may vary depending on:

  • Banks;

  • Card issuers;

  • Payment providers;

  • Financial institutions; and

  • Other external processing systems.

Refund Method

Approved refunds will generally be issued to the original payment method used during the purchase transaction whenever reasonably possible.

Where this is not possible, an alternative refund method may be arranged in accordance with applicable laws and operational requirements.

Exchanges

At this time, exchanges are not offered.

Customers seeking a different product may place a new order separately, subject to product availability.

Order Cancellations

Orders may be cancelled before shipment where operationally feasible.

Once an order has been processed, packed, shipped, or handed over to a logistics provider, cancellation may no longer be possible.

If an eligible cancellation request is approved, any applicable refund will be processed in accordance with this policy.

Customer Support

For returns, refunds, cancellations, damaged products, or order-related assistance, please contact:

Brand: Genuine Dr. D's Essentials
Merchant & Seller of Record: Stario Private Limited
Email: starioindia@gmail.com
Phone: +91 8655985773
Website: https://www.drdeepakchaturvedi.net

We are committed to providing fair, transparent, and responsive customer support and will make reasonable efforts to resolve customer concerns promptly.

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